Orders are taking longer than usual to create and ship so unfortunately there will be delays to our usual delivery policy. Please expect deliveries to arrive within 10 days from placing your order. We deeply apologise about the inconvenience caused. Our team is working extremely hard and within government guidelines throughout this crisis, the delivery company we use is also under extreme pressure due to high workload which is also causing some of our deliveries to arrive one day later than usual. You will be updated by text / email of your dispatch date along with tracking, delivery date and time slot for delivery.
Our phone line is currently unavailable as we are trying hard to complete all orders as quickly as possible so have had to suspend calls, but if you need to contact us please email us by completing your details in the contact us tab and we will reply asap.
UK mainland destinations: Once we have received your order & payment, we then create & dispatch your order within 3 working days, Please then allow a further 1 working day for delivery,
Northern Ireland and Highlands deliveries take slightly longer, please see delivey details at the bottom of this section.
Please get in touch via email prior to ordering if your order is for over 10
sweet trees or bouquets as we may require extra time for creation.
We can deliver on any specific weekday of your choice, please let us know your preferred delivery date in the comments box which is just by the payment method section when at the checkout.
orders to UK Mainland are dispatched by Parcelforce 24 hour delivery,
please note we do not deliver on Saturdays or Sundays. You will receive
Text Messages or Email with a delivery date & on the morning of
delivery you will receive notification via email/text with your 1 hour
delivery time slot, meaning you won't need to wait in all day for your
parcel. Please ensure you enter your correct Mobile number and email
when ordering. You can purchase an order to be sent directly as a gift
to somebody else, please ensure you enter their full address and correct
postcode in the shipping details when ordering.
We charge a flat rate of £6.99 P&P per order to UK Mainland, and £12.99 per order for offshore islands, Highlands and Northern Ireland. You can order as many items as you like for this capped price delivery fee.
All orders to Scottish Highlands, offshore islands and Northern Ireland will be dispatched by MyHermes, please select the Scottish Highlands, offshore delivery rate of £12.99 at the checkout, if the UK Mainland postage rate is selected then this will cause further delays as the extra cost will be required before we proceed with the order. Please allow up to 7 working days for deliveries to Scottish highlands, offshore islands and Northern Ireland. You will be notified of tracking details for your MyHermes delivery via email.
Postcodes that incur the £12.99 delivery charge are: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands postcodes: HS1-9, IV40-51, IV55-56,KA27-28,KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 & All BT Northern Ireland Postcodes.
you need an order to arrive earlier than the timescales above, or want
to check your order would arrive in time for a specific date please
email us to check before ordering. We always have a collection of trees and bouquets and other small gifts
ready made in store, if you
would like a last minute gift please get in touch to see what we have
available, these items can then be dispatched the same day (or the following day if a personlised gift is required) for next day delivery.
If you are planning an occasion in advance or requiring a large order (weddings table centre pieces, corporate events etc) and would like to order early, we can delay the delivery until a later date and can also schedule deliveries to arrive on any specific date (excluding Weekends), please let us know the delivery date you prefer & enter this date in the comments box which is just before the payment section when placing your order.
We DO NOT deliver to: PO Box/ BPFO addresses